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Update from Charing Surgery

By Mrs M Norris Hothfield Parish Council

Thursday, 4 June 2020


Hothfield Parish Council Clerk


Thank you to all our patients who have been so supportive of the surgery and pharmacy over the past few weeks. Our primary focus has been patient and staff safety, to stay open and accessible for our patients and to ensure any patient that needs to be seen by either a GP or a nurse will be seen. We have been overwhelmed by the kindness and generosity of our patients and now have a wonderful array of scrubs which have been made by patients with material donated by patients as well as being given masks, gloves and aprons and some very welcome chocolates and cakes!


The surgery’s front doors remain closed as we need to be able to manage the flow of patients in and out of the surgery. Although the main doors are closed, the surgery is very much open, and so if you are unwell, eg. chest pain / found a breast lump / other significant illnesses, you should still call us and ask us for help. We are continuing to operate the telephone triage system with a call back from a GP. If a GP feels it would be helpful they may also suggest setting up a video call or they may ask you to come in to the surgery.

Our nursing team are still continuing to see patients for urgent blood tests, ECG’s etc., and we have processes to ensure childhood immunisation and other essential care continues. It is critical that if children are due vaccinations they are brought to the surgery to ensure they are protected from other illnesses. Any adult who has not had their MMR or is due the pneumococcal vaccination should contact the surgery to arrange this.

If you are seen at the surgery your clinician may need to wear gloves, gown and mask, so do not be alarmed. Patients coming into the surgery for a pre-booked appointment will be brought in through the fire exit door near the pharmacy entrance and will be screened to assess if you have a cough or a temperature and given a mask and face visor to wear. There is a national shortage of face masks and we are not being supplied with face masks by the NHS and having to source our own at extremely high costs, so please wear your own face mask or face covering if possible. If you are given a mask at the door, please keep it in case you have to come back again in the future and can then reuse the mask.

In order to be able to book telephone consultations over the phone, request prescriptions and look at test results, please register for Patient Access. You can call reception to arrange this and we can take ID via Facetime/video call. Patients can also now book online consultations with a GP using e-Consults. This is available from the practice website:

Please ensure the surgery has your mobile number so that we can keep you updated, as we will continue texting patients with the latest information.


• High temperature – 37.8 or above
• A dry persistent cough
• Loss of sense of smell or taste

For assistance with Covid-19 symptoms, please access NHS 111 online at or call 111.

If you get symptoms, self-isolate for 7 days from when your symptoms start. If you live with someone who has symptoms, you’ll need to isolate for 14 days from the day their symptoms started.

Your GP cannot test for Covid 19. To see if you qualify for testing and to arrange it, please go to

Please use this link to obtain a self isolation certificate:

Contact Information

Mrs M Norris

  • 07595 310815

Find Hothfield Parish Council

Hothfield, Ashford, Kent, TN26 1HA